Support

A card you order on a business day before 7 PM Eastern is mailed the next business day, and First-Class Mail usually arrives 1 to 5 business days after that. The app shows the window when you order. If you choose a date for it to arrive by, we plan for the slow end, so it should get there in time.

Yes, for a full refund, until it goes to the printer. Open the card in My cards to cancel it. A card scheduled for later goes to the printer the business day before it mails; after that, we can't stop it.

If the printer can't use a card's address, you'll see it in My cards, where you can fix the address or take a full refund. If it can't print a card for any other reason, we send it to the printer again. A card that's been mailed can't be refunded. If one comes back to you in the mail, choose “It came back to me” on the card and fix the address, and we'll mail it again once at no charge. You can also write to us, and we'll help.

To any address in the United States.

Every card has a small code inside the front cover. Whoever receives the card can scan the code with any phone's camera to see who sent it and claim it. Sending one back takes the La Postina app, which is on iPhone for now.

Scan the code inside the card and choose “Remove my info” on the page it opens. Or write to support@lapostina.com with the name and address to remove.

Stripe processes every payment, by Apple Pay or card. We never see your full card number.

Not yet; we're starting with iPhone. If you received a card, the page its code opens works on any phone.

In the app, open Account and tap Delete my account. Or write to support@lapostina.com from the email address you sign in with, and we'll delete it for you.